Job Description

About the Role

You are a compassionate, highly organized healthcare ambassador who serves as the vital first point of contact for patients navigating their medical journeys. You bring warmth, empathy, and unflappable professionalism to every interaction, ensuring that patients feel welcomed, valued, and secure from the moment they walk through the door or call the clinic. With an innate ability to manage competing priorities with grace, you transform potentially stressful administrative moments into reassuring experiences.

Experience

• Minimum of 2 years of dedicated experience working in a fast-paced medical front office, clinic, or healthcare reception setting.
• Proven background in managing high-volume patient check-ins, multi-line telephone systems, and complex scheduling coordination.
• Demonstrated success in handling sensitive patient information with absolute discretion while maintaining strict adherence to healthcare privacy regulations.

Key Responsibilities

• Greet patients warmly and manage the complete front-desk check-in and check-out process.
• Schedule, reschedule, and confirm patient appointments efficiently using advanced patient scheduling and practice management software.
• Verify patient insurance coverage, collect co-pays, and process payments securely.
• Maintain immaculate electronic health records and enter accurate demographic and medical data into EHR/EMR systems.
• Answer incoming calls, route inquiries appropriately, and assist patients with navigating telehealth platforms and digital patient portals.

Required Skills

• Technical (must-have): Proficiency in EHR/EMR Systems, Patient Scheduling Software, Practice Management Software, Microsoft Office, Google Workspace, Patient Portals, CRM Systems, Telehealth Platforms, Payment Processing, Electronic Forms.
• Regulatory (must-have): Comprehensive knowledge of HIPAA Compliance and medical insurance verification processes.
• Soft skills (must-have): Exceptional patient communication, professional customer service, active listening, multitasking under pressure, meticulous attention to detail, teamwork, and strong patient relations.

Education & Certification

• High school diploma or equivalent is required.
• Completion of a post-secondary medical administrative assistant program, vocational training, or certification as a Certified Medical Administrative Assistant (CMAA) is highly preferred and advantageous.

Additional Requirements

• Bilingual fluency (especially Spanish or other regional languages) is considered a strong asset.
• Prior experience working with specialized medical billing workflows or electronic medical form integrations is desirable.
• Candidates with a proven track record of process improvement in administrative workflows or patient satisfaction initiatives are strongly encouraged to apply.

Required Skills:

• Patient communication
• Customer service
• Appointment scheduling
• Insurance verification
• Data entry
• Multitasking
• Hipaa compliance
• Patient relations
• Teamwork
• Attention to detail
• High school diploma or equivalent is required.

Education & Certifications:

• relevant

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